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Terms & Conditions


TERMS & CONDITIONS

Welcome to the Eco Wear Ltd website which is operated from our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ England. This website is wholly owned by Eco Wear Ltd. Use of this website is governed by the terms and conditions set out below. ‘Customer’ is the person referred to as the buyer who is purchasing the goods.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by our privacy policy.

1. Price
1.1. Both UK and International prices are quoted in British pounds inclusive of VAT.

1.2. Postage and packing costs can be found here.

1.3. Prices for our products are subject to change without notice.

1.4. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

1.5. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

2. Payment
2.1. Online payment using PAYPAL or DEBIT OR CREDIT methods of payment. Payment to be made in pounds sterling.

2.2. The following credit cards can be used: VISA, SWITCH, MASTER CARD, MAESTRO, DIRECT DEBIT.

3. Purchasing from us
We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Delivery/Postage
4.1. Delivery and shipping details can be found here.

4.2. Product unavailability will be acknowledged as soon as possible and money will be refunded.

4.3. All goods are examined in detail by ourselves and/or our suppliers prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

4.4. Packaging - every effort will be made to pack the goods as advised in our packaging section. However, Eco Wear Ltd reserves the right to send the goods in alternative suitable secure packaging if necessary.

5. Returned goods and cancelled orders
5.1. Eco Wear Ltd will only accept returned goods if the customer complies with clause 5.

5.2.All goods are examined in detail by ourselves and/or our suppliers prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

5.3 If your goods develop a fault within 20 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.­ These promises do not apply to faults caused by accident, neglect or misuse. All shipping/delivery costs for returning goods will be paid in full by the customer.

5.4. Eco Wear Ltd cannot be held responsible for goods sent by a customer which are lost in transit.

5.5. If an order is cancelled after it has been dispatched, the cancellation policy outlined in clause 6 will apply. If the procedure is not adhered to, the order will be deemed valid and the customer liable for full payment.

5.6. All returned goods must be returned in the original packaging to ensure goods are not damaged in transit. All shipping/delivery costs for returning goods will be paid in full by the customer.

5.7. Please note, undergarments are non-refundable for hygiene reasons.

5.8. Clearance and discounted items can only be returned for an 'exchange' only.

6. Cancellation policy

Due to the bespoke nature of most of the products we sell, all cancellations must be made within 12 hours of your order being placed. After this time, we cannot cancel your order.

If your product, print, embroidery or any other embellishment are defective in any way, please refer to our Returned goods and cancelled orders outlined in clause 5

7. Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur. Our products descriptions give some general information on the products but Eco Wear Ltd cannot be held responsible for any inaccuracies.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

8. Force Majeure
Eco Wear Ltd shall not be liable to the customer for any loss or damage which may be suffered by the customer as a direct or indirect result of the supply of Goods by Eco Wear Ltd being prevented, hindered, delayed or rendered uneconomic by any cause whatsoever beyond Eco Wear ltd's control and in particular but without prejudice to the generality of the foregoing by Act of God, war, riot, civil commotion, Government controls restrictions or prohibitions or any other Government act or omission whether local or national, fire, flood, subsidence, sabotage, accident, breakdown of plant or machinery, strike or lock out, trade dispute or labour disturbance or difficulty or increased expense in obtaining labour, materials, or transport or other circumstances affecting the supply of Goods or raw materials by Eco Wear ltd’s normal source of supply or the manufacturer of the Goods, or the delivery of Goods by Eco Wear ltd’s normal route or means of delivery.

In no case shall Eco Wear Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law

9. Severance and Waiver
9.1. In the event of any part of these conditions being ineffective for any reason, the remainder thereof shall constitute the conditions binding upon the parties.

9.2. Failure or neglect by Eco Wear Ltd to enforce at any time any of the provisions hereof shall not be construed as, nor be deemed to be, a waiver of Eco Wear Ltd's rights hereunder, nor shall such failure or neglect in any way affect the validity of the whole or any part of these terms and conditions and Eco Wear Ltd's right to take subsequent action shall not be prejudiced thereby.

10. Privacy policy
10.1. All data received is processed and managed in accordance with the Data Protection Act 1998. Eco Wear Ltd retains this information on a secure server. Credit card details are not retained.

10.2. Eco Wear Ltd will never request credit card details by email. If this request is made claiming it is from Eco Wear Ltd, do not respond and advise Eco Wear immediately.

10.3 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

10.4 This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.

11. Legal notice
11.1. Eco Wear Ltd reserves the right to amend, delete and alter any terms and conditions without notice. Updated conditions of sale will be immediately published once these changes have been made.

11.2. Eco Wear Ltd reserves the absolute right to amend, modify or withdraw, temporarily or permanently the Eco Wear Ltd website without notice.

11.3. All rights including copyright in this website are owned or licensed by Eco Wear Ltd. Modification, distribution and reposting any material on this website are strictly prohibited.

12. Marketing literature
Marketing literature will be sent to the customer via email advising of new products, special offers or promotions. This will be done unless the customer notifies he does not wishes to receive this information.

13. General
13.1. Eco Wear Ltd makes every reasonable effort to ensure that the information provided, namely goods description, colour of goods and general marketing materials, is accurate. Eco Wear Ltd does not provide warranties to its accuracy or completeness. Moreover, Eco Wear Ltd will not be responsible for any errors or omissions arising from such information.

13.2. Eco Wear Ltd shall not be liable to any person or persons for any loss or damage arising from the use of the information provided on the Eco Wear Ltd website.

13.3. Eco Wear Ltd shall not be liable to any person or persons for loss or damage arising owing to the failure of the customer not protecting their password or account details. All personal data must be accurate and complete including invoice, delivery addresses and postcodes. Any changes must be notified to Eco Wear Ltd immediately.

13.4. Eco Wear Ltd makes all reasonable endeavours to secure the reliable accurate flow of information whilst using the Eco Wear Ltd website. However, Eco Wear Ltd cannot be liable for any misinterpretation, error, disruption, corruption or loss of material when information is downloaded within a computer system.

13.5. Eco Wear Ltd uses its best endeavours to ensure its website has no defects or viruses. Thus Eco Wear Ltd cannot be held responsible for any damage or error arising on the customer’s computer when accessing Eco Wear Ltd's website.

13.6. The complete and entire liability of Eco Wear Ltd shall not exceed the value of the goods ordered.

13.7  We do not limit our liability to you for death or personal injury caused by our negligence or fraud

13.8 All reasonable efforts have been made to try to ensure that the information contained on this site is correct and up to date. However, we can not guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out of date information. Whilst we will try to take all reasonable steps to protect your personal details, we cannot guarantee the security of any data you disclose on-line and will not be responsible for any breach of security unless this is due to our negligence. We do not have any liability to you arising out of your use or inability to use the site. We will not be liable to you for any unforeseeable losses.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated

13.9 Certain content, products and services available via our Service may include materials from third-parties.

13.10 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

13.11 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party

14. Legal Interpretation
Any agreement to which these terms and conditions apply shall be governed and construed in accordance with English Law and any dispute arising out of or in connection with such agreement shall be determined by the English Courts. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15. User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

16. Entire Agreement

 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party